Return & Refund Policy

1. Clearance appliances — final sale

Clearance units are one-of-a-kind pieces with a disclosed cosmetic mark, sold at heavy discounts. No return, no refund, no exchange. Photos show the exact unit, and you can inspect it at the Ganapathy store before paying — please do.

2. What the 1-year warranty covers

• Functional or technical defects within 1 year of delivery — we repair the unit or replace the faulty part free of charge.
• Not covered: the cosmetic mark disclosed at sale, physical damage after delivery, and faults caused by misuse or unauthorised repair.

3. Repair services

If the same fault recurs within your service-warranty period (stated on the bill), we re-repair it free. Inspection and visit charges are not refundable once the technician has visited.

4. Rental deposits

Security deposits are fully refundable when the rented unit is returned in good working condition. Deductions apply only for damage beyond normal wear, and are itemised and shared with you before anything is adjusted.

5. Cancellations

• Service visits: free to cancel any time before the technician is dispatched.
• Rentals: cancel before delivery for a full refund of anything paid.

6. Refund timelines

Approved refunds are returned by the original payment method within 5–7 working days.